For the sixth straight year, Lexus wins this award, according to the independent buyers guide, Which?
What might surprise you more, is that Daihatsu was second...
Have a look at the full list :
http://www.which.co.uk/cars/survey/owner-satisfaction/best-car-dealers-2010/best-car-dealers-for-sales/
If you are looking to buy a new car from a dealership, you need to know what you are letting yourself in for...and you might want to consider their satisfaction levels for servicing:
http://www.which.co.uk/cars/survey/owner-satisfaction/best-car-dealers-2010/best-car-dealers-for-sales/
My work involves doing covert customer experience work in car dealerships (and other places) to ensure that the customer is getting the very best service available.
Both on the sales and servicing side.
We also contact the clients on their database, to get the full picture af past events, and gauge their satisfaction with the dealership...all vital information..
And we check that the salesman promotes the right HP package for the customer.
Contact us for more information:
http://www.astoncovert.com/
http://www.thecovertagency.eu/
http://www.happycustomers.info/
Showing posts with label Lexus. Show all posts
Showing posts with label Lexus. Show all posts
Thursday, 16 December 2010
Monday, 1 November 2010
The luxury end of the New Car Market - Full of order takers..??
If your sales team are not talking to your ideal Audi demographic, who is ?
Historically, the luxury end of the car market has been plagued by order takers, not salesmen. This has meant that many sales are made up of customers you already know, visiting the showroom and saying, 'I would now like to upgrade my A6 to an A8, here is my deposit'
How would you like to reach more suitable prospects and give your sales team a chance to show their sales skill?
We can help you find the prospects, and put on an event to showcase your vehicles.
If I could get you 10 extra car sales over the next quarter, how happy would you be ?
Very, I guess is your answer.
I can find you a small number of High Net Worth Individuals for your sales team to contact each month.
You tell me the criteria, I research them, and pass the file over to you.
It will consist of :
All contact details
Are they interested - Yes or No
Last vehicle purchase, if possible
Budget available
Business or Private sale
Lets say you buy 100 prospects at £35 each (£3500). At a conservative convertion rate of 1 in 10, you get 10 car sales of at least £55,000 each.
You get 10 new customers, 90 new future prospects to go in your database and £550,000.
Good business, I think you'll agree.
What criteria should we start with ? Income bracket/location/job title..?
Once you have contacted the prospect and built up a rapport, the possibilities for extra business are there : new sales, used sales, part exchange, servicing.... we know that our data is top quality, so surely your sales team are good enough to convert just 1 prospect into business out of 10 ?
Let me know
Regards
Andy Mileham
07775 603025
http://www.astoncovert.com/
http://www.thecovertagency.eu/
http://www.happycustomers.info/
Historically, the luxury end of the car market has been plagued by order takers, not salesmen. This has meant that many sales are made up of customers you already know, visiting the showroom and saying, 'I would now like to upgrade my A6 to an A8, here is my deposit'
How would you like to reach more suitable prospects and give your sales team a chance to show their sales skill?
We can help you find the prospects, and put on an event to showcase your vehicles.
If I could get you 10 extra car sales over the next quarter, how happy would you be ?
Very, I guess is your answer.
I can find you a small number of High Net Worth Individuals for your sales team to contact each month.
You tell me the criteria, I research them, and pass the file over to you.
It will consist of :
All contact details
Are they interested - Yes or No
Last vehicle purchase, if possible
Budget available
Business or Private sale
Lets say you buy 100 prospects at £35 each (£3500). At a conservative convertion rate of 1 in 10, you get 10 car sales of at least £55,000 each.
You get 10 new customers, 90 new future prospects to go in your database and £550,000.
Good business, I think you'll agree.
What criteria should we start with ? Income bracket/location/job title..?
Once you have contacted the prospect and built up a rapport, the possibilities for extra business are there : new sales, used sales, part exchange, servicing.... we know that our data is top quality, so surely your sales team are good enough to convert just 1 prospect into business out of 10 ?
Let me know
Regards
Andy Mileham
07775 603025
http://www.astoncovert.com/
http://www.thecovertagency.eu/
http://www.happycustomers.info/
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