For the sixth straight year, Lexus wins this award, according to the independent buyers guide, Which?
What might surprise you more, is that Daihatsu was second...
Have a look at the full list :
http://www.which.co.uk/cars/survey/owner-satisfaction/best-car-dealers-2010/best-car-dealers-for-sales/
If you are looking to buy a new car from a dealership, you need to know what you are letting yourself in for...and you might want to consider their satisfaction levels for servicing:
http://www.which.co.uk/cars/survey/owner-satisfaction/best-car-dealers-2010/best-car-dealers-for-sales/
My work involves doing covert customer experience work in car dealerships (and other places) to ensure that the customer is getting the very best service available.
Both on the sales and servicing side.
We also contact the clients on their database, to get the full picture af past events, and gauge their satisfaction with the dealership...all vital information..
And we check that the salesman promotes the right HP package for the customer.
Contact us for more information:
http://www.astoncovert.com/
http://www.thecovertagency.eu/
http://www.happycustomers.info/
Showing posts with label database. Show all posts
Showing posts with label database. Show all posts
Thursday, 16 December 2010
Friday, 24 September 2010
Why do your customers buy (or not) from you..?
Do you have customers already ?
If so, have you carried out a 'customer experience' review ?
This is where you contact people on your database who either are clients, or at least you have quoted for some work for them.
The ones who are clients should be asked what made they buy from you...simple but VERY powerful question. You may be surprised at the answer.
The ones who are not clients should be asked why they did not buy from you..again simple but vital.
You get to know whats good/bad about your business and your clients get to feel valued by you, and the non-clients value your question just as much.
This kind of project will grow your business, and is much cheaper than advertising for new business !
We have carried out these projects for many companies, and the results are startling...but clients and non clients alike really appreciate the call.
We often wrap it up in a 'Customer Experience' package which can include database cleansing...
When customers feel that they are being listened to, they can become your greatest advocate...and never need paying !
Andy
If so, have you carried out a 'customer experience' review ?
This is where you contact people on your database who either are clients, or at least you have quoted for some work for them.
The ones who are clients should be asked what made they buy from you...simple but VERY powerful question. You may be surprised at the answer.
The ones who are not clients should be asked why they did not buy from you..again simple but vital.
You get to know whats good/bad about your business and your clients get to feel valued by you, and the non-clients value your question just as much.
This kind of project will grow your business, and is much cheaper than advertising for new business !
We have carried out these projects for many companies, and the results are startling...but clients and non clients alike really appreciate the call.
We often wrap it up in a 'Customer Experience' package which can include database cleansing...
When customers feel that they are being listened to, they can become your greatest advocate...and never need paying !
Andy
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